When your loved one suddenly needs complex care
When your loved one suddenly needs complex care, everything changes.
For Jim and Denise, that moment came without warning. Overnight, Jim
found himself in an unfamiliar role.
The hardest part? Knowing where to turn for help.
Learning what really matters
When Jim started looking for care providers, he did what most families do — he researched as best he could and chose a provider who seemed right.
But the experience didn't work out as he'd hoped.
"It taught me that not all care providers are the same," Jim reflects.
In this video, Jim shares what he learnt through this experience and more importantly, what questions he should have been
asking from the start.
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Finding La Vita Care
This time, Jim approached the search differently. He asked more
questions. He paid closer attention to values, not just services. He looked for evidence of genuine understanding.
For Jim, three things stand out on his experience with La Vita Care:
Professional approach
Clear systems, consistent practices.
Understanding of Denise's specific condition
La Vita Care focuses on care for acquired brain injuries and neurological care.
Family support
Seeing the client and their whole family as well.
The biggest difference we noticed with moving to La Vita Care was the professionalism, their understanding of Denise's specific condition, and their willingness to try and meet not just Denise's requirements, but also help with the family as well.
Jim
How La Vita Care supported Jim & Denise
Understanding the whole person
La Vita Care didn't just focus on Denise's immediate care tasks.
The team took time to understand Denise's specific condition, her needs, and how her care affected the entire family.
Supporting the Family, Not Just the Client
"Their willingness to help with the family as well" — this was
crucial for Jim. Knowing that the care provider understood the
broader impact made all the difference.
Supporting the Family, Not Just the Client
"Their willingness to help with the family as well" — this was
crucial for Jim. Knowing that the care provider understood the
broader impact made all the difference.
Professional, Consistent Care
After his previous experience, Jim needed to know Denise would receive reliable, professional support. La Vita Care's structured approach brought that consistency.
Rebuilding Trust
Perhaps most importantly, La Vita Care helped rebuild Denise's confidence in accepting care — something the previous experience had damaged.
Support that goes beyond tasks
What makes our support different is that we start with understanding the whole person.
Seeing the whole person
Understanding you from all the aspects that matter.
Paying attention to what matters
We deliberately notice the details so there's less for you to worry about.
Being ready to adapt care
Preparing calmly, ready to adapt for changing needs.
Walking alongside you
Partnering with you, walking alongside you to provide care & support.
You're in the right place if...
You or a family member is navigating a diagnosis
You or a family member has an acquired brain injury or neurological condition. You're looking for a care provider who understands the complexity, sees the whole person, and looks ahead.
Planning care after a hospital stay
You're planning care after hospital, or your care needs have changed. You need a care provider who's prepared, attentive, and ready to adjust support thoughtfully.
A professional looking for reliable support
You're a hospital social worker, case manager, or support coordinator seeking a provider with specialised acquired brain injury and neurological care experience, clear communication, and proven systems families can rely on.
Let's talk about what matters to you.
Whether you're navigating a new diagnosis, planning your loved one's care after hospital, or looking for support that sees the whole person — we're here to help.
You don't have to figure this out alone
Get our free 5-day email guide for people and their families navigating finding personal care and support following a brain injury, stroke or neurological diagnosis.
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The questions that reveal what care will really look like
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How to watch for changing needs (and what to do)
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What makes care reliable — and how to recognise it
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What Jim Wishes He'd Known
When asked what advice he'd give families starting this journey, Jim emphasises the importance of asking the right questions:
"Do your research.
Take the time to understand what a provider's real values are — not just what they say, but how they show it. Ask for references. Ask detailed questions about how they support families, not just the person receiving care.
The questions you ask early can make all the difference." - Jim
Sign up for our free 5-day email guide in the form. The insights in this guide come from our collective experience of supporting hundreds of people and their families through personal care and support — what we've learnt works, what people wish they'd known earlier, and how to think about care in ways that make a real difference.
I hope it helps.
Jonathan
La Vita Care Founder & CEO